Privacy Notice to Customers
This policy applies to Union Bank, and its subsidiaries (i.e. UB Financial Services and Union Bank Mortgage company) and is disclosed to all retail customers initially and annually in compliance with the Gramm-Leach-Bliley Act.
Introduction
At Union Bank, the basis of each customer relationship is trust. You have chosen to do business with Union Bank, and we are obligated to honor that relationship with great care, beginning with the information you have chosen to share with us. We believe that your privacy should not be compromised. At the same time, we want to offer you the array of financial products and services you need to accomplish your financial goals. We believe we can do both with the Privacy Policy outlined below.
Recognition of a Customer’s Expectation of Privacy
Union Bank and its subsidiaries and employees recognize that you have a right to expect your nonpublic personal information to remain private and secure. We will maintain standards to ensure the integrity and privacy of such information at all times.
What Information We Collect
We collect, retain, and use information about your experiences and transactions with us only where we reasonably believe that it will be useful (and allowed by law) to help administer our business or provide products, services and other opportunities for you. Some examples of such information include:
- Application information such as name, address, social security number, assets or income;
- Information about your transactions with us or our subsidiaries or affiliates such as your account balance, payment history, or account usage;
- Credit information from a consumer reporting agency such as credit worthiness or credit history.
Information we collect, may come from the following sources:
- Information you provide to us on applications or other forms;
- Information about your transactions with us, our subsidiaries, affiliates or others, and;
- Information from others, such as credit bureaus, real estate appraisers, and employers.
Maintenance of Accurate Information
We have established procedures so that a customer’s financial information is accurate, current and complete in accordance with reasonable commercial standards. We will respond to requests to make corrections within three (3) business days. If for some reason we cannot resolve your request within three days, Union Bank will notify you of the time period in which your correction will be made.
Limiting Employee Access to Information
We will limit employee access to nonpublic personal information to those with a business reason for knowing such information. We continuously educate our employees so they understand the importance of confidentiality and customer privacy. Our employees are held to an Employee Code of Ethics and understand that disciplinary measures are enforced in order to uphold Union Bank’s integrity.
Protection of Information via Established Security Procedures
All of our operational and data processing systems are in a secure environment that protects your account information from being accessed by third parties. We maintain and grant access to customer information only in accordance with our internal security standards.
Restrictions on the Disclosure of Account Information
We do not reveal specific information about customer accounts or other personally identifiable data to unaffiliated third parties for their independent use unless (1) our customer has requested it; (2) the information is provided to help complete a transaction initiated by our customers; (3) the information is provided to a reputable credit bureau or similar information reporting agency; or (4) disclosure is lawfully permitted or required; for example, in connection with legal matters; or (5) the customer has been informed about the possibility of such disclosure for marketing or similar purposes through a prior communication and is given the opportunity to decline (i.e. “opt out”). If you should decide to close your account(s) or become an inactive customer, we will continue to adhere to the privacy principles outlined in this policy.
Service Providers and Joint Marketing Agreements
Union Bank is permitted under law to provide limited personal information to nonaffiliated third parties for the purpose of marketing a product on our behalf or to other financial institutions with which we have joint marketing agreements. The information we may share includes that described in "What Information We Collect" above. Any such third party must adhere to similar privacy principles, and is contractually obligated to keep such information confidential. Union Bank does not sell customer information. We share information, as described above, only when required by law, when it is necessary to service or manage your account with us, or to provide you with a financial product or service.
Sharing of Information Within our Corporate Family and Fair Credit Reporting Act Information Sharing
Our corporate family is made up of a number of individual companies: Union Financial Corporation, Union Bank, UB Financial Services and Union Bank Mortgage Company. These companies work together to provide products and services to you. We may share all information we collect (outlined under the previous sections) with any of our affiliates. Under the Fair Credit Reporting Act, we have a right to share information regarding our transactions or experiences with you within our corporate family without restriction. Unless you instruct otherwise, we also have the right to share any other information about you with our affiliates either from a consumer reporting agency, and any other information we have about you.
Sharing of information between the affiliates within our corporate family saves you time and money by making it easier to do business with us by streamlining the application process and reducing required credit reports.If you do not wish for us to share your non-public personal information within our corporate family, please notify us by mail listed below. If you are a new customer or receiving this notice for the first time, we will wait 30 days before sharing any information to give you ample time to notify us of your choice to opt-out of information sharing within our corporate family.
What Customers Can Do
Protect your account numbers, personal identification numbers (PIN's) and other passwords. Never keep your PIN with your ATM, debit or credit cards. Use caution in revealing account numbers, balances or other personal information such as your social security number to other persons, including over the telephone. Manage your personal files carefully so that your bank statement or other pertinent information does not fall into the wrong hands. Contact us immediately if you should lose any ATM, debit or credit card or a checkbook or savings account book and notify us as soon as possible if your address or telephone number changes.
If you have any questions about this Privacy Notice, please write to us or call:
Union Bank
933 Fourth Ave.
Lake Odessa, MI 48849
1-800-974-3273
or e-mail customerservice@ubmich.com
Union Bank reserves the right to change this Privacy Notice at any time. Last revision dated 6/17/2003.
Web Privacy Notice
Your Privacy
At Union Bank, we understand the basis of each customer relationship is trust. We believe that the privacy of our customer or potential customer should not be compromised. This web site is provided to you for informational purposes only. Union Bank’s site does not collect any personal information, but only data regarding visits to our site in order to compile statistics on site usage. This web site also does not place any type of “cookie” on your hard drive. You are not required to submit any information to us, but should you contact us via the web site, e-mail or by signing our guest book, your personal information will be used for banking purposes only and will be held in the strictest confidence. Union Bank does not provide or sell personal information data to unaffiliated third parties unless compelled to do so by law.
Recommendations
Union Bank uses virus protection software and continuously updates that software to protect against computer viruses. We recommend that all customers and visitors to this web site do the same.
Email is not encrypted and therefore not protected. If you should decide to email us, do not include any confidential information such as an account number.
While Union Bank provides links to other web sites we feel may be useful to you. These websites are not under our control and therefore may not abide by the same privacy principles. We urge you to read the privacy statement of any web site you visit. Please notify us if any links on our web site do not work correctly or no longer offer valid content.
All content in this web site (excluding links to other sites) is the private property of Union Bank. Any links to this site must seek approval in writing from Union Bank
For Net Express Internet Banking users, further information about our security procedures is provided in the Net Express Disclosure.
If you have any questions about this Privacy Notice, please write to us or call:
Union Bank
933 Fourth Ave.
Lake Odessa, MI 48849
1-800-974-3273
or e-mail customerservice@ubmich.com
Union Bank reserves the right to change this Privacy Notice at any time. Last revision dated 6/17/2003.
